We comply with the legal provisions on the protection of personal data and implement technical and organisational measures to protect all operations directly or indirectly relating to personal data, which prevent unauthorised or unlawful processing and accidental or unlawful loss or destruction.
For the purpose of processing messages, requests and their payment SC Real Glass SRL collects the personal data of customers, i.e. name, e-mail address and telephone number, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the European Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
We process your name, e-mail address and telephone number for communication with you in order to fulfil contractual obligations and to respond to requests/messages sent via the website.
All these data will be kept for the duration of the financial and fiscal record keeping required by the relevant legislation, but for no more than 5 years.
We do not use personal data for automated processing or profiling. We never make automatic decisions about you. We use technical means to store data securely. We do not process data for secondary purposes incompatible with the purposes for which we collected it.
We strictly respect and ensure the confidentiality of the data processed. We do not disclose data except for the fulfilment of your interests or legal obligations. Confidentiality is a core value for us.
We may also provide your personal data to other companies with whom we have a partnership relationship, but only under a confidentiality undertaking from them, guaranteeing that this data is kept secure and that the provision of this personal information is in accordance with the legislation in force, as follows: courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services, provided by companies with whom we may develop joint programs to market our Goods and Services, insurers, etc..
In order to place an order, the customer shall provide the data and information requested in the online form for sending a message, placing an order or by telephone, the refusal to communicate the requested information preventing the seller to register and honor the order placed.
The owner and the operator of this website are not responsible for any errors made by customers in entering this data or for any false data provided by them. The customer is obliged to provide accurate and true data, bearing full responsibility for the incorrectness of the information provided to the seller.
Personal data will not be sold, transferred or distributed in any form to third parties or to other countries, unless requested by the competent public authorities in accordance with the provisions of Regulation (EU) 2016/679.
We advise all users of this website to take all security measures when providing personal data online and to periodically check the status and accuracy of this data. Users are directly responsible for how they protect their login data as they may bear the consequences of unauthorized use.
According to Regulation (EU) 2016/679, you have the right to access and intervene on the personal data provided. In this regard, you have the right to obtain confirmation from us whether or not personal data concerning you are being processed and, if so, you have access to that data and to the following information:
Upon request, we will provide you with a copy of the personal data being processed. For any other copies requested, we will charge a reasonable fee based on administrative costs. If you will submit your request electronically and unless you request a physical format, the information will be provided in a commonly used electronic format (word, pdf, etc.).
Customers also have the right to rectify, modify and update the data processed. Thus, you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data have been processed, you have the right to obtain the completion of personal data that are incomplete, including by providing an additional declaration.
You have the right to obtain from us the deletion of personal data concerning you without undue delay and we have the obligation to delete personal data without undue delay if one of the following reasons exists:
If we disclose your data to courier companies or other partners and you request deletion of your data, we will take all reasonable steps to inform the partners processing the data that you have requested deletion of any links to that data or any copies or reproductions of that personal data.
Data will not be deleted if:
If the processing of data has been restricted in the cases mentioned above, such personal data may, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the European Union or the Romanian State.
If you have obtained the restriction of the processing of personal data, you will be informed by us before the restriction of processing is lifted.
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. You have the right to transmit this data to another controller, without hindrance from us, directly from us to another controller where technically feasible. Exercising the above right is without prejudice to your right to have your data deleted.
Any customer also has the right to object, free of charge and without any justification, to the processing of his/her personal data for direct marketing purposes.
In order to exercise all of the above-mentioned rights, you may at any time address a written request to our office in Oradea, Str. Transilvaniei, Nr. 20. You also have the right to take legal action.
Your data will not be transferred to another country.
By filling in the data in the message submission forms, you, the user/buyer, expressly declare and accept that your personal data will be included in the database of www.realglass.eu and you give your express and unequivocal consent to all such personal data being stored, used and processed for the purpose of fulfilling orders placed or responding to messages and requests sent.
The buyer’s personal information may also be provided to the Public Prosecutor’s Office, the Police, the courts and other authorized bodies of the State, based on and within the limits of the legal provisions and following expressly formulated requests.
You have the right to access, intervene, rectify and carry on the data you provide us, to limit the processing we carry out and even to request the deletion of the data. Please note that interfering with the data you have provided to us may prevent the performance of the contract concluded between you and us. In that case, we will be exonerated from liability. If you are dissatisfied, you have the possibility to address and lodge a complaint against us with the National Supervisory Authority for Personal Data Processing, as well as with the competent courts.